Resident FAQs

You will receive an email invite to activate your Resident Portal upon move-in. Through the portal you can pay rent online, submit maintenance requests, view your lease, and message our team.

Find the home on our website’s Listings page and click Apply Now. You’ll complete the application in our AppFolio portal. Every adult 18+ must submit a separate application. Please be ready to upload: a government-issued ID, proof of income (recent pay stubs or offer letter; self-employed can use tax returns/bank statements), and landlord contact info. An application fee (shown on the listing) is required to run background/credit screening. Most complete applications are processed in 1–3 business days. Homes remain on the market until the lease is signed and the security deposit is received.

We follow a consistent screening process—always compliant with Fair Housing laws and Nevada regulations. In general, strong applicants meet most of the following:

• Income: Verifiable ~3x monthly rent (combined for all adults, if applicable).

• Credit: Overall positive history with no open bankruptcies; limited recent delinquencies.

• Rental history: Positive landlord references and no prior evictions.

• Background check: Reviewed in line with applicable law with an individualized assessment.

• Occupancy limits: Per local housing/code guidelines.

• Pets: Vary by property; some homes have breed/size limits or pet deposits. Assistance animals are welcome per law.

• Renter’s insurance: May be required; proof prior to move-in.

• Co-signers/Guarantors: Considered case-by-case and must meet stronger criteria.
  Note: Meeting minimum criteria does not guarantee approval. In some cases, conditional approvals may be offered (e.g., higher deposit). Requirements can vary by property; check each listing.

1. Look for our activation link sent by email or text.

2. Click the link and set your password.

3. Log in to your secure portal and follow the prompts to make a payment or set up AutoPay.

Rent is paid through your Resident Portal. We offer several convenient payment options:
   • eCheck (ACH) — Free, direct withdrawal from your bank account
   • Credit Card — A small transaction fee applies
   • Debit Card — A flat fee applies
   • Electronic Cash Payment (PaySlip) — Prefer to pay in cash? No problem. Request a Cash PaySlip through your Resident Portal and take it to any CVS, 7-Eleven, Walmart, or Ace Cash Express. The cashier scans the barcode and your payment is recorded directly to your account. A small processing fee applies per transaction.

Submit requests 24/7 in your portal (photos/video encouraged). Emergencies are prioritized immediately for safety and prevention.

Pet policies vary by property and are set by the owner. All pets, animals, and assistance animals must be registered through PetScreening before move-in. Tenants will need to complete a pet profile at petscreening.com, which helps determine pet approval and any applicable pet rent. Each listing will clearly indicate whether pets are accepted.

Contact us as soon as possible. We’ll review your lease and discuss options to minimize disruption and fees where possible.

Click Portal → Resident Portal on our website. Residents can pay rent (one-time or AutoPay), submit maintenance requests with photos/video, track work orders, access lease documents, and communicate with our team. It’s mobile-friendly for quick updates on the go.

Professional management saves time, reduces stress and liability, and helps maximize returns. We handle screening, rent collection, maintenance, compliance, and strategy—grounded in local Las Vegas–Henderson experience.

Schedule a Free Rental Analysis. We’ll assess your property, align on goals, and provide a custom management plan to maximize ROI.

Z Inspector is a third-party digital inspection platform we use to create consistent, photo-rich, timestamped reports at move-in, mid-lease, and move-out. It improves documentation, reduces disputes, and keeps owners fully informed via the portal.

AppFolio is the cloud-based software that powers our Owner and Resident Portals. It centralizes payments, maintenance requests, statements, documents, and messaging—so everything is organized and easy to access from any device.